Huawei has settings that will disable "unused" apps and stop them from running in the background. This can cause a problem with logging trips in TravelVu which needs run in the background so it can collect trip data even when you are not actively using the app. In order to avoid missing data in TravelVu, we recommend that you disable some of the settings while you participate in a TravelVu survey. 


The general settings to disable are:

  • Power saving mode
  • Ultra-power saving mode
  • Battery optimization 


TravelVu should be allowed to:

  • Auto-launch
  • Secondary launch
  • Run in background


How to do this, unfortunately differs between systems and device models and we have tried our best to provide instructions that work for many users. If you cannot find instructions that work for you, please try to look for similar settings and contact us if you have still problems or have something to add to this article.


EMUI version

Huawei has its own interface program called EMUI and depending on which version you have, the settings that you need to change are called different things. First follow the instructions for your EMUI version and then for your Huawei modell. First find your EMUI version and then find the relevant instructions.


To find your EMUI version:

  1. Open Settings.
  2. Tap on System.
  3. Tap on About phone there do you find the number next to EMUI version.

If you have EMUI 8 or more please follow these instructions. The instructions are from P20 Lite with EMUI 8. Scroll down for instructions for other EMUI versions.

  1. Open Settings.
  2. Scroll down and tap on Apps & Notifications.
  3. Tap on Apps.
  4. Tap on TravelVu.
  5. Tap on Battery. Then you will come to the following settings page.
  6. Select Power-intensive prompt [x].
  7. Tap on Launch. Select everything below Manage manually, Auto-launch[x], Secondary launch[x] and run in background[x].
  8. Go back to Settings.
  9. Tap on Battery.
  10. Turn off Power saving mode and Ultra power saving mode. If you do not already have selected something on Launch. Tap on Launch. 
  11. Scroll down and tap on TravelVu. Select everything below Manage manually, Auto-launch[x], Secondary launch[x] and run in background[x]. Press OK. 



EMUI 6+ devices (and some EMUI 5 devices) [source: dontkillmyapp.com]

  1. Open Settings.
  2. Scroll down and tap on Advanced Settings.
  3. Tap on Battery manager.
  4.  Set Power plan to Performance or under  Protected apps select TravelVu as Protected.     

OR

  1. Open Settings.
  2. Scroll down and tap on Apps.
  3. Tap on TravelVu.
  4. Tap on Battery.
  5. Select Power-intensive prompt [x] and Keep running after screen off [x]

OR

  1. Open Settings.
  2. Scroll down and tap on Apps.
  3. Tap on Advanced (at the bottom).
  4. Tap on Ignore optimisations and press Allowed.
  5. Tap on All apps.
  6. Scroll down to TravelVu and set to Allow.



Huawei model [source: dontkillmyapp.com]


Huawei has different settings for most of the model, we have tried to explain for all models. But if you do not recognize the search path you may have to use some similar buttons.
 

Huawei P9 Plus

  1. Open Settings.
  2. Scroll down and tap on Apps.
  3. Tap on Settings.
  4. Tap on Special access.
  5. Tap on Ignore battery optimisation and select allow for TravelVu.